Contact Center Specialist

Son tarix 29 avq 2022 - [email protected]

Summary: Answer and dial out calls, respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services.

Reports to: Contact Center Manager

Responsibilities:

• Respond to inquiries and requests received through communication channels such as; social media, email, phone, etc.

• Analyze the problems encountered and tell the solutions to customers and potential customers;

• Record all incoming inquiries or outgoing calls from customers in the appropriate program;

• Send complaints and suggestions from customers to the relevant departments;

• Communicate with customers related to sales activities and achieve targeted sales objectives;

• Inform the supervisor in case of any contingency;

• Perform other tasks given by the heads of structures.

Requirements:

• Bachelor’s degree

• Working experience in operations and call center department

• Analytical skills

• Excellent communication in Azeri and Russian

• Strong computer skills in office programs

• Flexibility to work various shifts

Interested nominees please send CV with subject “Contact Center Specialist” to mail address. 

Java Developer

 Son tarix 29 avq 2022 - [email protected]

Summary: A developer is responsible for several Java-related duties throughout the software development lifecycle, from concept and design to testing. The developer is required to create user information solutions through the development, implementation, and maintenance of Java-based components and interfaces.

Reporting to: Head of IT

Key responsibilities:

• Design and implement Java application phases;

• Participate in architectural and software development activities;

• Conduct software analysis, testing, programming, and debugging;

• Recognize the production and non-production application issues;

• Envision system features and functionality;

• Identify and resolve any technical issues arising;

• Develop technical designs for application development.

Requirements:

• 3+ years of experience in a similar position using Java SE / EE technologies;

• Experience of the Spring Framework;

• Familiarity with JPA interface and Hibernate;

• Hands-on experience developing and improving REST API services;

• Familiarity with Linux based development environment;

• Good experience of SQL and relational databases like Oracle, PostgreSQL.

If you are interested, please send your CV with the subject "Java Developer ".