The Ritz-Carlton Baku
Guest Relations Agent (Chinese Speaking)
Son tarix 18 fev 2024 - [email protected]
The Ritz-Carlton, Baku located at 3, Babek Avenue, Nasimi district Baku AZ 1025 is currently hiring a Guest Relations Agent (Chinese Speaking).
Responsibilities include:
Guest Relations:
- Daily follow up on GuestVoice and response to guest’s feedback in a positive, timely and professional manner update GXP Empower and PMS Opera Profile notes.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Review and search for each arrival, prepare the list of arrivals including photo, position, preferences and incidents.
- Prepare and serve Food and Beverage and Guest relations offerings.
- Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
- Communicate recommendations in a way that builds excitement and interest among guests and Employees.
- Personal butler services (including but not limited to packing and unpacking).
- Perform other reasonable duties as requested.
- Participate in daily defining moment (including but not limited to wearing the national dress with headgear, engaging with guests and promoting local culture and serving offerings).
Requirements:
- Fluency in Azerbaijani and English language
- Chinese Language is a must
To apply now, go to: https://careers.marriott.com Job Code: 24005727
To send Resumes, use [email protected] e-mail address.
Awards:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Social media account:
Chat, engage and follow us on social media.
Learn more:
Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities.
The diversity and inclusion statement:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Waiter/Waitress
Son tarix 18 fev 2024 - [email protected]
The Ritz-Carlton, Baku located at 3, Babek Avenue, Nasimi district Baku AZ 1025 is currently hiring a Waiter/Waitress.
Responsibilities include:
- Welcome guests and promptly attend to tables.
- Serve food and beverages to guests making recommendations if needed.
- Share your menu knowledge to assist guests with questions and special requests.
- Record transactions in the MICROS system correctly and timely.
- Check-in with guests to assure satisfaction with each course and beverage.
- Clean tables, complete closing duties and re-stock tableware and other supplies.
Requirements:
- Hospitality experience is preferred
- Relevant experience in service
- Fluency in Azerbaijani language, Intermediate level in English language.
To apply now, go to: https://careers.marriott.com Job Code: 23179916
To send Resumes, use [email protected] e-mail address.
Awards:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Social media account:
Chat, engage and follow us on social media.
Learn more:
Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities.
The diversity and inclusion statement:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
