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Azerbaijan SuperMarket
Senior Engagement and Communications Specialist
Son tarix 25 fev 2023 - [email protected]
Job Responsibilities:
- Development and implementation of annual Internal & external communication plan;
- Planning, coordination and communication of engagement activities and projects;
- Planning, promoting, and overseeing concept and logistics for events such as site-wide celebrations: holidays, management events, employee recognition, employee contests, etc.;
- Responsible for External Communication projects i.e. Social Media projects, cooperation with Governmental Institutions (Labor and Education Ministries) related to Labor Market attraction;
- Responsible for companywide projects communication planning and implementation;
- Responsible for Crisis Communication related to employer image;
- Responsible for Employee Engagement Survey & follow up: drive participation, assist and support action plans;
- Drive Company’s wellbeing agenda;
- Drive initiatives supporting customer focused culture;
- Ensure that Company Policies and Standard Operating Procedures are adhered to and followed at all times.
Required qualifications:
- 5+ years pf experience as a senior specialist in corporate communication and PR function;
- Experience in Communication Strategy design and implementation;
- Well established relationships with local Mass Media representatives;
- Events Management skills;
- SMM skills;
- Native Azerbaijani, Advanced English knowledge;
- Knowledge of MS office programs: Outlook, Power point, Word, Excel; Design software is an advantage;
- Ability of project coordination;
- Good people orientation and communication skills;
- Analytical and problem solving capabilities;
- Multitasking ability;
- Time management skills;
- Teamwork skills;
- Emotional intelligence;
- Creativity;
- Initiative.
Interested candidates may apply for the role by sending resume to email address, mentioning "Senior Engagement & Communications Specialist” in theme tab.
Pease note that only selected candidates will be contacted regarding next steps of recruitment process.
Call Center Agent
Son tarix 26 fev 2023 [email protected]
Job responsibilities:
- Answer calls, respond to emails and “Whatsapp” messages
- Handle customer inquiries over the phone, by email and via “Whatsapp”
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Document all call information according to standard operating procedures
Working conditions:
- 5 working day, 2 days off, flexible shift work
- 8:00-17:00
- 10:00-19:00
- 13:00-22:00
- 15:00-00:00
Note: could be required to work on different shift
Required qualifications:
- Bachelor's degree in business administration, marketing or economics
- Azerbaijani is mandatory, additional language required English or Russian
- Microsoft Office programs, Outlook user
- Oral and written communication skills in the mentioned languages
- Listening skills
- Problem analysis and solving skills
- Customer service/satisfaction oriented
- Organizational skills
- Attention to details
- Ability to work in a team
- Resistance to stress
- Perfect and clear speech
Interested candidates may apply for the role by sending resume to email address, mentioning " Call Center Agent " in theme tab.
