Shusha Hospitality Group MMC

Guest Service Agent

Son tarix 22 yan 2025 - [email protected]

Location: Shusha (“Qarabağ” and “Xarı Bülbül” Hotels)

Responsibilities:

• Efficiently handle check-in and check-out processes while greeting guests in a warm and professional manner.
• Address guest inquiries, resolve complaints promptly, and ensure a positive guest experience.
• Provide detailed information about hotel services, promotions, room types, and special discounts.
• Manage the reservation system, update guest information, and allocate rooms effectively.
• Answer phone calls and coordinate with other departments as needed.
• Prepare daily reports, manage cash transactions, and maintain accurate records.
• Follow hotel policies and procedures, ensuring safety, confidentiality, and compliance at all times.

Requirements:

• A minimum of 1 year of experience in a similar role.
• Proficiency in Azerbaijani, English languages.
• Strong communication skills with a guest-focused attitude.
• Proficiency in computer applications, especially MS Office and hotel management software (e.g., Opera PMS and Electra PMS).

Personal Attributes:

• Friendly and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to remain calm under pressure.
• Team player with a proactive attitude.

The position includes benefits such as accommodation and three daily meals.
Interested candidates are invited to send their CVs to the e-mail address with the subject line "Guest Service Agent”.