PITS Global Data Recovery Services

Sales Representative

Son tarix 24 avq 2023 [email protected]

Job Location: PITS Azerbaijan Office located at AF Business House, 203 Nizami St, Baku 1010, Azerbaijan 

Working Days and Hours: 40 hours/weekly, 5 days/weekly, 12:00-21:00 Baku time (or 09:00-18:00 UK time)

Agreement Type and Pay: Service agreement with the UK office, 1000-2000 AZN (NET) plus bonuses based on the performance. 

Benefits: One way taxi costs will be covered by the company. 

Please take note that we expect applicants to possess a high level of proficiency in British English and prior experience in communicating with English language speakers. If these requirements are not met, we kindly ask that you refrain from submitting your resume for this position.

Job Summary:

The customer service/sales representative has the responsibility of delivering efficient customer service to both internal and external customers. This entails utilizing a profound understanding of company products and programs and effectively communicating with fellow team members within the customer service department. To excel in this challenging yet rewarding environment, a positive, energetic, and determined attitude is essential. Flexibility is also crucial, as the business frequently undergoes rapid and demanding changes. Moreover, exceptional communication skills and phone etiquette are a must, along with strong problem-solving abilities. Working well in a collaborative and team-oriented environment is also a key requirement.

Responsibilities:

• Respond to customer calls, emails, and messages, providing prompt and accurate information in British English.
• Initiate phone calls based on received customer inquiries, record customer details, generate shipping labels, and convert leads into customers.
• Document call logs in Salesforce CRM.
• Follow up with customers to maximize the number of successful conversions.
• Prepare and submit quotes, negotiate prices, and process payments.
• Send shipping labels to customers and arrange their office visits.
• Collaborate closely with the accounting and technical departments to resolve various issues, including disputes.
• Promptly relay feedback to the management team regarding service failures or customer concerns.
• Utilize all available resources and tools to troubleshoot and diagnose customers' issues.
• Identify and escalate priority issues.
• Collect testimonials from satisfied customers.
• Schedule data verification processes and provide assistance during the process when required.
• Offer outstanding customer service to enhance customer satisfaction and foster loyalty.

Qualifications: 

• A Bachelor's degree is a mandatory requirement.
• Outstanding communication skills, both written and verbal, in British English.
• The ideal candidate should possess native-level British English proficiency and have a background in technology and sales management, as well as residing (studying or working) in the UK for at least 1 year.
• Proficiency in QWERTY keyboard typing with good speed.
• Excellent computer skills, including proficiency in MS Outlook, Word, and CRM software.
• The ability to efficiently prioritize tasks without direct guidance.
• At least 2 years of prior experience in a customer service (or similar) role or sales is essential.
• Strong work ethic, along with excellent time management and organizational skills.
• The flexibility to work during the required hours - 12:00-21:00 Baku time (or 09:00-18:00 UK time).

The subject of the sent e-mail should be Sales Representative – The UK Office.

Quality and Training Specialist

 Son tarix 28 avq 2023 [email protected]

Job Location: PITS Azerbaijan Office located at AF Business House, 203 Nizami St, Baku 1010, Azerbaijan

Working Days and Hours: 40 hours/weekly, Mon-Fri, 13:00-22-00 Baku time

Agreement Type and Pay: Contractor of the US Office, 1000-1500 AZN net, will be offered considering the experience.

Job Summary:

We are seeking a highly motivated and skilled Training and Quality Specialist with prior experience in a call center environment to join our Sales Department. This role involves monitoring and evaluating the quality of inbound and outbound sales calls, providing feedback, coaching, and conducting training sessions for new and existing employees to improve their performance and efficiency.

Responsibilities:

• Evaluate and assess the skills, techniques, and performance levels of sales representatives through regular monitoring of calls and other communication methods.
• Provide regular feedback and coaching to sales staff to improve their performance, emphasizing both strengths and areas for improvement.
• Develop and implement comprehensive training programs for new hires and ongoing training for existing staff to ensure they are up-to-date with the latest sales strategies, product knowledge, and company policies.
• Work with management and HR to define sales performance metrics and standards and develop performance improvement plans for underperforming employees.
  Identify training needs through regular audits and analysis, ensuring training programs are aligned with these needs.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
• Liaise with management to gather specific training needs related to product or process changes.
• Foster a positive learning environment that encourages ongoing skills development.
• Analyze key performance indicators to determine the effectiveness of training and quality control measures and recommend changes as necessary.
• Contribute to the creation and maintenance of training manuals and materials.

Qualifications:

Please note that the successful candidate must possess fluency in English as it is an essential requirement for this position. Additionally, proficiency in German is desired.

• Bachelor's Degree in Business, Sales, or related field.
• Minimum of 3-5 years of experience in a call center sales or quality assurance role, with a strong background in training and development.
• Excellent understanding of call center operations, sales techniques, and customer service procedures.
• Strong communication and presentation skills, both written and verbal.
• Proficiency in MS Office Suite, with a strong focus on PowerPoint for training purposes.
• Excellent analytical and problem-solving skills, with an ability to analyze data and make informed decisions.
• Highly organized, with the ability to multitask and prioritize effectively.
  Strong interpersonal skills, with an ability to work well in a team environment and manage interpersonal dynamics.

If you meet the qualifications and possess good communication skills in English, we encourage you to apply for this full-time position. Please send your CV to email address. Please use “Quality and Training Specialist” as the subject of your e-mail.

Candidates who do not meet these requirements are kindly requested not to apply.

Partnership Management Specialist (German Office)

 Son tarix 28 avq 2023 [email protected]

Job Location: PITS Azerbaijan Office located at AF Business House, 203 Nizami St, Baku 1010, Azerbaijan

Working Days and Hours: 40 hours/weekly, Mon-Fri, 11:00-20:00 Baku time

Agreement Type and Pay: Contractor of the US Office, 1000-1600 AZN net, will be offered considering the experience.

Job Summary:

We are seeking a dynamic and results-driven Partnership Management Specialist to join our team at our German office. As a Partnership Management Specialist, you will play a crucial role in building and maintaining strong business relationships with strategic partners to drive growth and enhance our market presence.

Responsibilities:

• Identify and research potential strategic partners aligned with our business objectives and target market in Germany.
• Proactively approach potential partners, establish initial contact, and conduct negotiations to form mutually beneficial partnerships.
• Develop and maintain a comprehensive partnership strategy to maximize opportunities for collaboration and business expansion.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless integration and execution of partnership initiatives.
• Create compelling partnership proposals and presentations, highlighting the value proposition and benefits of collaborating with our organization.
• Manage and maintain existing partner relationships, continuously exploring new opportunities for growth and improvement.
• Monitor and analyze partnership performance metrics, track progress, and report on partnership outcomes to the management team.
• Act as the primary point of contact for partners, addressing inquiries, concerns, and ensuring timely and effective communication.
• Stay informed about industry trends, market dynamics, and competitor activities to identify potential partnership opportunities and market insights.
• Work closely with the marketing team to develop joint marketing activities and campaigns to promote partnerships and achieve mutual marketing objectives.
• Ensure compliance with legal and contractual obligations related to partnerships and collaborations.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Experience in partnership management, business development, or a related role in the German market.
• Excellent communication and negotiation skills with the ability to build and maintain strong relationships.
• Demonstrated ability to work independently and collaboratively in a cross-functional team environment.
• Analytical mindset with the ability to analyze data, track KPIs, and make data-driven decisions.
• Fluency in German both written and spoken.
• Proficient in Microsoft Office Suite and CRM software.
• Strong organizational skills with the ability to manage multiple projects and deadlines effectively.
• Positive attitude, proactive mindset, and a passion for driving successful partnerships.

If you meet the qualifications and possess good communication skills in German, we encourage you to apply for this full-time position. Please send your CV to email address. 

Candidates who do not meet these requirements are kindly requested not to apply.