Villa Bilgah

Front Desk Associate - Boutique Hotel

Son tarix 14 sen 2024 - [email protected]

Location: Villa Bilgah Boutique Hotel, Seaside Location

About Us: Villa Bilgah Boutique Hotel is a luxury boutique hotel that prides itself on offering an "Exquisite Personalized Stay" for every guest. Our philosophy is to create a unique and exclusive experience tailored to each visitor, ensuring they feel at home while indulging in luxury.

Job Overview: We are seeking a highly motivated and personable Front Desk Associate to join our team. The ideal candidate will be the first point of contact for our guests and must embody our philosophy of offering personalized, high-end service. You will be responsible for providing a warm and welcoming experience from check-in to check-out, ensuring that each guest's stay is exceptional.

Key Responsibilities:

• Guest Experience: Greet and welcome guests with a warm, professional demeanor. Understand and anticipate their needs to provide a personalized experience that exceeds expectations.
• Check-in/Check-out: Efficiently manage the check-in and check-out process, ensuring all guest information is accurately recorded and their stay begins and ends smoothly.
• Guest Services: Assist guests with inquiries, provide local recommendations, and arrange services such as transportation, dining reservations, and special requests.
• Communication: Maintain clear and effective communication with guests and the

rest of the hotel staff to ensure a seamless experience.

• Problem Solving: Address and resolve guest issues promptly and professionally, ensuring complete satisfaction.
• Administrative Duties: Manage phone lines, handle reservations, process

payments, and perform other front desk administrative tasks as required.

• Ambassador of Hotel Philosophy: Uphold the hotel's philosophy of exclusive personalized service, ensuring that each interaction with guests is in line with this vision.

Qualifications:

• Experience: Previous experience in a front desk or customer service role within a luxury or boutique hotel setting is preferred.
• Skills: Excellent communication and interpersonal skills, with a strong ability to multitask and prioritize.
• Personality: Warm, approachable, and attentive to details. Passionate about hospitality and providing an exceptional guest experience.
• Language Requirements:
  • Azerbaijani: Fluent
  • Russian: Upper Intermediate
  • English: Intermediate
• Technology: Familiarity with hotel management software and front desk systems is preferred.
• Age Requirements: 18-30 years old

Schedule & Benefits:

• Working Hours: 12:00 PM - 11:00 PM
• Meals: Provided twice a day
• Day Off: One day off per week
• Salary: 1000 AZN (net of taxes) + bonuses from sales

What We Offer:

• Competitive Salary
• Training and Development Opportunities
• A Supportive and Collaborative Work Environment
• Opportunities for Career Growth within the Hotel

If you are passionate about hospitality and want to be part of a team that values personalized service and guest satisfaction, we encourage you to apply. Join us at Villa Bilgah Boutique Hotel, where every guest's stay is a luxurious and exclusive experience.

Please     send     your     CV     with     subject      "Front  Desk     Associate"     to  mailbox.