The Ritz-Carlton Baku
Guest Relations Agent (Chinese Speaking)
Son tarix 14 noy 2024 - [email protected]
THE RITZ-CARLTON EMPLOYER BRAND INTRODUCTION
Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
THE JOB DESCRIPTION AND POSITION REQUIREMENTS
The Ritz-Carlton, Baku located at 3, Babek Avenue, Nasimi district Baku AZ 1025 is currently hiring a Guest Relations Agent (Chinese Speaking).
Responsibilities include:
- Guest Relations
- Daily follow up on GuestVoice and response to guest’s feedback in a positive, timely and professional manner update GXP Empower and PMS Opera Profile notes.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Review and search for each arrival, prepare the list of arrivals including photo, position, preferences and incidents.
- Prepare and serve Food and Beverage and Guest relations offerings.
- Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
- Communicate recommendations in a way that builds excitement and interest among guests and Employees.
- Personal butler services (including but not limited to packing and unpacking).
- Perform other reasonable duties as requested.
- Participate in daily defining moment (including but not limited to wearing the national dress with headgear, engaging with guests and promoting local culture and serving offerings).
Requirements:
- Fluency in Azerbaijani and English language
- Chinese Language is a must
To send Resumes, use [email protected] e-mail address.
AWARDS
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
SOCIAL MEDIA ACCOUNT
- Chat, engage and follow us on social media. LinkedIn
LEARN MORE
- Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities.
THE DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Reservations Agent
Son tarix 14 noy 2024 - [email protected]
The ritz-carlton employer brand introduction
Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
The job description and position requirements
The Ritz-Carlton, Baku located at 3, Babek Avenue, Nasimi district Baku AZ 1025 is currently hiring an Reservations Agent.
Responsibilities include:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Requirements:
- Fluent language skills (Azerbaijani, English, Russian);
- OPERA, MARSHA Hotel program knowledge, Hotel experience;
- Flexible, guest oriented, hospitable, communicative
To send Resumes, use [email protected] e-mail address with “Reservation Agent” subject.
Awards:
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Social media account:
Chat, engage and follow us on social media.
Learn more:
Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities.
The diversity and inclusion statement:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
