Push30
Customer Support Specialist
Son tarix 03 iyl 2024 - [email protected]
Responsibilities:
- Answer product and service questions
- Provide detailed information about all Push30 services
- Maintain a warm and friendly, yet professional tone
- Provide weekly/monthly reports on customer calls
- Respond to customer requests through all relevant platforms (social media, email, SMS, WhatsApp, website, etc.)
- Provide weekly/monthly reports on customer requests
- Provide support to partners whenever needed
- Stay up to date with product knowledge, including the features and benefits of various fitness centers and activities, to provide accurate and helpful information to customers
- Create a ticket for every problem, suggestion or request raised by a user/partner
- Ensure that problems are resolved in the shortest time possible
- Work in admin panel to add/edit users and partners as needed (with the approval of relevant team members)
Requirements:
- 1+ years of experience
- Bachelor’s degree is a plus
- MS Office
- Fluency in Azerbaijani
- Fluency in Russian
- Basic knowledge of English
- Communication skill
- Patience
- Resilience
- Problem-solving
- Multi-tasking
- Time management
- Organizational skills
- Ability to work independently and as part of a team
- Ability to empathize with customers while finding appropriate solutions to their concerns
- Flexibility to work in shifts, including evenings, weekends, and holidays
