PASHA Malls
Info Desk Assistant
Son tarix 15 fev 2023 [email protected]
Role Synopsis:
Info Desk Assistant is responsible for providing the shopping center guests with needed information, informing them about the new campaigns, helping guests to feel themselves like home.
Key Accountabilities:
- Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
- Provide shopping center guests with information brochures;
- Identify interested and qualified guests in order to provide them with additional information;
- Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
- Deal directly with guests either by telephone, e-mail or face to face
- Respond promptly to guests’ inquiries
- Handle and resolve guests’ complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments, and complaints
- Communicate and coordinate with internal departments
- Manage the issue of lost car parking tickets
- Preparation of daily base reports (lost and found, work permit list and etc.)
Essential Criteria:
- Good guest service and organizational skills
- Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
- Strong work ethic
- Fluency in Azerbaijani, English, and Russian languages
- Proficiency in MS Office Suite
- Strong organizational skills with the ability to multi-task
- Excellent time management skills and ability to prioritize work
- Attention to detail and problem-solving skill
- Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
- Working well as part of a bigger team, but also be able to deliver and work independently;
- Being self-disciplined: high level of adherence to the company requirements, such as code of conduct, dress code, etc.
Candidates meeting the below stated criteria are requested to send their CV/Resume by 6.00 PM till 14th of February 2023.
