Intercontinental Hotel Baku
Reservations Agent
Son tarix 25 avq 2024 - [email protected]
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you would like to embrace a wider world of experiences and opportunities, we would like to welcome you to the world’s most international luxury hotel brand.
We are looking for a highly engaging, customer focused individual to join our team as Reservations Agent.
The successful candidate for this role is engaging, highly detailed, and is open to learning by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
Your day to day:
- Attends shift briefings to ensure hotel activities and operational requirements are known
- Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
- Records and processes reservations made by phone/fax/email, as well as amendments to reservations.
- Promptly attends all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention
- Sells InterContinental Baku Hotel product and services for rooms, meeting halls and restaurant by using up-selling, cross-selling and suggestive selling techniques through coaching.
- Supports Director of S&M with relevant data during weekly revenue meetings and calls
- Monitoring Upgrade on daily basis to eliminate loss of revenue.
- Recording team (KPI) Key performance indicator.
- Monitoring override of inventory on daily basis to avoid any overbookings.
- Performing arrival check i.e. 24hrs arrival check and reservation made yesterday.
- Balancing the OXI system to avoid any glitches in reservations or inventory.
- Monitoring and preparing rate change on daily basis.
- Prepare and execute action plans which increase reservation sales and associated business.
- Manage “no show” reservations by investigation and recording of same
What we need from you:
- Knowledge of hotel revenue systems and Opera PMS
- Knowledge of OTA Insight, Travel Click and similar programs
- Minimum 2 years call-centre or hotel operations experience.
- Minimum secondary education completed. Desired Bachelors.
- Intermediate knowledge of Microsoft Office
- Excellent in writing and speaking English, Russian and Azerbaijani
- Ability to work both independently and within a team environment.
What we offer:
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
To apply for the position of Reservations Agent at InterContinental Baku Hotel send your CV to [email protected] mentioning “Reservations Agent” in Subject of e-mail.
