Four Seasons Hotel
Housekeeping Supervisor
Son tarix 03 yan 2025 - [email protected]
Reports to: Director of HK
Summary: The Housekeeping Supervisor oversees and coordinates the daily operations of the housekeeping team to ensure the highest standards of cleanliness and guest satisfaction. This role involves supervising staff, maintaining schedules, and ensuring compliance with hotel policies and health regulations.
Technical Skills and Knowledge
- Previous experience in housekeeping or a similar supervisory role, preferably in hospitality.
- Strong leadership and organizational skills.
- Excellent attention to detail and commitment to maintaining high cleanliness standards.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using housekeeping management systems and Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Flexibility to work shifts, including weekends and holidays.
Key Activities and Competencies
- Supervise and coordinate the work of housekeeping staff to ensure guest rooms, public areas, and back-of-house spaces are cleaned to the highest standards.
- Inspect rooms and common areas to ensure cleanliness and adherence to hotel standards.
- Train and mentor housekeeping staff, providing feedback and addressing performance issues.
- Create and manage staff schedules, ensuring adequate coverage for daily operations.
- Monitor inventory levels of cleaning supplies and equipment, placing orders as needed.
- Address guest requests, concerns, and complaints promptly and professionally.
- Ensure compliance with health, safety, and sanitation guidelines.
- Collaborate with other departments to support smooth hotel operations.
Sales Manager
Son tarix 03 yan 2025 [email protected]
Summary: The Hotel Sales Manager is responsible for driving revenue growth by developing and maintaining relationships with clients, securing group bookings, and promoting the hotel’s services and facilities. This role involves creating sales strategies, managing accounts, and working closely with other departments to ensure guest satisfaction and operational success.
Technical Skills and Knowledge
- Proven experience in hotel sales or a similar role, with a strong track record of achieving sales targets.
- Excellent negotiation, communication, and interpersonal skills.
- In-depth knowledge of the hospitality industry, including market trends and competitive landscape.
- Proficiency in sales and CRM software, as well as Microsoft Office applications.
- Strong organizational and time-management skills.
- Ability to build and maintain lasting client relationships.
- Flexibility to travel and work evenings or weekends as needed for client meetings or events.
Key Activities and Competencies
- Develop and implement effective sales strategies to achieve revenue targets and business goals.
- Identify and secure new business opportunities through prospecting, networking, and client engagement.
- Manage relationships with corporate clients, event planners, travel agents, and other key accounts.
- Conduct site visits, presentations, and negotiations to close group and individual bookings.
- Collaborate with marketing to create promotional campaigns and materials.
- Analyze market trends, competitor performance, and guest feedback to refine sales tactics.
- Prepare regular sales reports and forecasts for management review.
- Coordinate with operations, catering, and front office teams to ensure seamless execution of events and stays.
- Represent the hotel at trade shows, networking events, and industry conferences.
