Fairmont Baku
Assistant sales manager, Mice
Son tarix 07 may 2023 [email protected]
Responsibilties:
The Assistant Sales Manager is responsible for bringing new and return business to the hotel as groups and events and exceeds guest expectations
- To ensure prompt and courteous service is extended to both internal and external customers
- To ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
- To solicit group, and/or banquet business through action plan preparation and execution
- To establish parameters, quotes and negotiate prices, confirming by written contracts
- To participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
- To maintain accounts, contact, activity and business details within the appropriate software applications
- To organize bookings from date of booking to departure from travel agencies booking groups for leisure purposes, , guestroom requirements, guestroom pickup, food & beverage and audio visual
- To initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
- To conduct and/or attend daily meeting to review event & wholesale contracts to ensure last minute changes are communicated with all appropriate departments
- To work closely with all related hotel departments to ensure all details of the contract were delivered and guests depart satisfied
- To prepare weekly, monthly, quarterly and annual reports, as required
Qualifications:
- Previous experience within a similar role required
- Fluency in English (verbal & written), Azerbaijani and Russian an asset
- Computer literate in Microsoft Window applications and\or relevant computer applications required
- University/College degree in a related discipline required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected].
Public relations and marketing manager
Son tarix 07 may 2023 [email protected]
Responsibilities:
As spokesperson for the Hotel your words will communicate, “Luxury service in an authentic location”. The relationships you develop, combined with your creative approach in promoting the property.
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Develop communication strategies and execute public relations programs within the hotel\local\regional\national\international markets as appropriate
- Act as spokesperson for the hotel and as a member of the crisis management team
- Work with corporate PR to develop and execute brand initiatives
- Write and disseminate press kits, releases, editors’ advisories, calendar listings
- Advise on marketing and advertising copy for any departments and provide editing for brand consistency
- Update PR newsroom and keep corporate PR and agencies informed of all news
- Develop and build positive relationships with media and industry partners in key markets
- Develop joint, regional and national promotional opportunities with other hotels
- Develop and maintain all media lists and contact information
- Maintain an up-to-date photo and video library, including a photographic record of all media and special events
- Responsible for social media and all publishing ensuring proper messaging is going to market
- Conduct familiarization trips or tours with local and international media
- Host media events in the Hotel
- Build hotel collateral, conference, wedding, restaurant, rooms brochures
- Responsible for all hotel photography and photo shoots
- Participate in all sales & marketing in-house events
- Collaborate with the Director of Food & Beverage in developing food promotion and holiday events
- Mmaintain an annual budget and administer that budget in a fiscally responsible manner
- Balance operational, administrative and Colleague needs
- Develop a media plan to drive Wedding business
Qualifications:
- Previous leadership experience within Public Relations required
- Excellent verbal and written communication skills in Azerbaijani and English, and preferably Russian.
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Ofisiant
Son tarix 06 may 2023 [email protected]
Əmək funksiyaları:
- Ofisiant aşağıdakı öhdəliklərə görə məsuliyyət daşıyır, lakin öhdəlikləri bununla məhdudlaşmır və fəaliyyəti barədə Qida və İaşə departamentinin direktoruna məruzə edir:
- Qonaqlarımıza mehriban, səmimi və cəzbedici xidmət təqdim etmək.
- Qonağın tələblərini yüksək səviyyədə qarşılamaq üçün qonağın sifarişi zamanı ona səmərəli məsləhətlər vermək.
- Hər bir Qonağa fərdi şəkildə münasibət göstərmək.
- Qonaqları adi ilə tanımaq, hər bir Qonağa məxsusi şəkildə davranmaq və onun individual bir şəxs olmasını ona hiss etdirmək.
- Stollara hər zaman müvafiq qaydada xidmət göstərilməsini təmin etmək.
- Komandanın bir üzvü kimi çalışmaq və ehtiyac olduqda köməyə ehtiyacı olan əməkdaşlara dəstək olmaq.
- İlkin və sonrakı təlimlərdə fəal iştirak etməklə öz sahəsində biliyini və xidmət texnikasını artırmaq.
- İclaslarda və növbə təhvili zamanı danışıqlarda fəal iştirak etmək.
- Şöbənin fəaliyətini mükəmməlləşdirmək üçün daima yeni təkliflər etmək.
- Təhlükəsiz bir şəkildə işləmək və sağlamlıq və təhlükəsizlik haqqındakı qaydalara əməl etmək.
- Səliqəli və mütəşəkkil bir iş mühiti yaratmaq.
- Gözlənilən xidmət nümayiş etdirmək.
İxtisas tələbləri:
- İngilis, Azərbaycan dillərində şifahi şəkildə mükəmməl ünsiyyət qabiliyyətinə malik olmaq.
- Son dərəcə məsuliyyətli və etibarlı bir insan olmaq.
Maraqlanan şəxslər CV-lərini e-mail ünvanına göndərə bilərlər.
Front Desk Agent
Son tarix 06 may 2023 [email protected]
Responsibilities:
- Ensuring that all Accor Group service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
- Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
- Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
- Reviewing reservations and Guest preferences to ensure all standards are met.
- Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
- Following the Hotel’s telephone etiquette standards when handling internal and external calls.
- Remaining observant and responds to each Guest who approaches the Reception Desk.
- Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
- Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
- Ensuring the highest possible revenues are generated for the hotel through upselling programs.
- Developing and maintains strong Guest relationships to ensure Guest loyalty.
- Actively participates in departmental meetings, providing new ideas to improve service.
- Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
- Resources (time and materials) are used efficiently in order to maximize output.
- Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion.
- Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
- All other duties as assigned
Qualifications:
- Proficient in the English language (spoken & written), good knowledge of Azeri, Russian and Turkish
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours (24-hour operation, 7 days a week)
- Must have excellent written/verbal communication and Guest interpersonal skills
- Degree or hospitality diploma is an asset
- Self-motivation and organizational skills and the ability to take initiatives
- Prior experience in hotels or customer service or an asset
- Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
- Must have the ability to handle cash effectively and accurately
- Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
- Ability to deal with Guest concerns in an empathetic and business-oriented manner.
- Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .
- Previous experience in Front Office Operations including Front Desk, Reservations and Royal Service an asset
Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected]
Human Resources Coordinator
Son tarix 04 may 2023 [email protected]
Responsibilities:
The Human Resources Coordinator’s primary responsibility is to meet and assist both Colleagues and external guests courteously and efficiently by giving a warm welcome, handling requests efficiently and exceeding their expectations. Responsibilities will include all administrative tasks related to Human Resources.
- Assist the Human Resources Department in the day-to-day operation of the department as required
- Foster and promote positive Colleague relations through an environment that encourages open communication, trust and mutual respect.
- Ensure the Human Resources department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues
- Handle the calendar and administration assistance for the Human Resources Leaders
- Schedule and arrange appointments as required
- Prioritize all telephone calls and in-person external and internal visitors.
- Handle locker requests, name badges, ID’s, Colleague letters, purchase requisitions, expense reports as necessary
- Compose correspondence for the Human Resources Department, such as letters, contracts, etc.
- Support internal Human Resources projects, tracking necessary action and updating reports as progress is made
- Filing Employee records
- Handle all office administration duties such as, mail, phones, photocopying, office supplies
- Assist with and support colleague events as appropriate, such as leadership meetings, colleague receptions, and annual events
- Assist with scheduling of interviews
- Prepares Offer Letters and Recognition letters for Internal promotions and transfers
- Manage the Human Resources Information System ensuring data integrity and proper documentation (adding new colleagues, salary, designation changes)
- Manage Employee Action Forms, ensuring accuracy with regards to vacation entitlements and promotions and salary changes
- Responsible for monthly invoices, monthly timesheets and adding e-mail accounts for new Colleagues
- Maintain and communicate the Human Resources Weekly Status Change report
- All other duties as assigned
Qualifications:
- Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
- Minimum of 1 year administration experience, preferably within a hotel environment
- Highly responsible and able to handle confidential information with the utmost discretion
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment
- Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone
- Excellent interpersonal, written and verbal communication skills
- Able to communicate in English and Azerbaijani languages
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected]
