Azerbaijan SuperMarket
Call Center Agent
Son tarix 07 noy 2022 - [email protected]
Department: CEM & Data Analytics
Location: Head Office
Job description:
- Answer calls, respond to emails and “Whatsapp” messages
- Handle customer inquiries over the phone, by email and via “Whatsapp”
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Document all call information according to standard operating procedures
Required qualifications:
- Bachelor's degree in business administration, marketing or economics
- Azerbaijani and Russian languages are mandatory, English is preferred
- Microsoft Office programs, Outlook user
- Oral and written communication skills in the mentioned languages
- Listening skills
- Problem analysis and solving skills
- Customer service/satisfaction oriented
- Organizational skills
- Attention to details
- Ability to work in a team
- Resistance to stress
- Perfect and clear speech
Working conditions:
5 working days, 2 days off, flexible shift work
- 8:00-17:00
- 10:00-19:00
- 13:00-22:00
- 15:00-00:00
Interested candidates may apply for the role by sending resume to email address, mentioning "Call Center Agent" in theme tab.
Pease note that only selected candidates will be contacted regarding next steps of recruitment process.
