Azerbaijan SuperMarket
IT Helpdesk
Son tarix 16 noy 2023 [email protected]
Department: IT Infrastructure
Location: Head Office
Job Responsibilities:
- Respond to requests for technical assistance in-person, via phone, electronically;
- Diagnose and resolve technical hardware and software issues;
- Advise user on appropriate action;
- Follow standard help desk procedures;
- Assist in administration of help desk software;
- Redirect issues to the relevant resource;
- Identify and escalate situations requiring urgent attention;
- Inform management about recurring problems;
- Stay current with system information, changes, and updates.
Required Qualifications:
- Bachelor’s degree;
- Azerbaijan, English, and Russian language skills;
- Initial knowledge or previous experience in the required field is desirable (at least 6 months);
- Ability to work in a team;
- Ability to prioritize multiple tasks and cope with multiple tasks simultaneously;
- Ability to build right working process;
- Ability to make accurate decisions based on analysis, experience, and judgment skills;
- Personal computer (PC), e-mail, internet, and Microsoft Office (eg, Word, Excel, Office, Outlook, PowerPoint) skills.
Interested candidates may apply for the role by sending resume to email address, mentioning "IT Helpdesk" in theme tab.
Pease note that only selected candidates will be contacted regarding next steps of recruitment process.
