Azerlotereya
CRM Analyst/ Senior Analyst
Son tarix 05 iyl 2023 [email protected]
Summary:
We are seeking a talented and analytical CRM Analyst to join our team. As a CRM Analyst, you will be responsible for conducting in-depth data analysis and implementing strategic improvements to our customer relationship management system. Your insights will be crucial in driving customer engagement and enhancing the overall customer experience. If you have a strong analytical mindset, a passion for leveraging data, and a proven track record in CRM analysis or Data Analysis we want to hear from you!
Key Responsibilities:
- Analyze big data and generate customer insights to advise solution and presenting this insight back to stakeholders
- Make recommendations based on data analysis to improve processes, increase sales & customer engagement and retention
- Follow up CRM KPIs and periodic reports; collaborate with internal units
- Generate reports and dashboards to track CRM performance and provide regular updates to stakeholders
- Monitor and measure the effectiveness of CRM initiatives and provide actionable recommendations for improvement
- Collaborate with cross-functional teams to ensure data accuracy, consistency, and integrity within the CRM system
- Segment customer databases and create targeted marketing lists for personalized communications
- Conduct A/B testing and data-driven experiments to optimize CRM campaigns and improve key performance metrics
Requirements:
- Degree in a quantitative field (e.g., Business Administration, MIS, Statistics, Computer Science, Data Science, or a related field)
- Proven work experience as a CRM Analyst, Marketing Analytics or in a similar analytical role
- Strong analytical skills with the ability to interpret complex data sets and draw actionable insights
- Strong knowledge of SQL and ability to write complex queries are required
- Experience with data visualization and reporting tools (e.g., Tableau, Power BI) is a plus.
- Excellent communication skills with the ability to present findings and recommendations to non-technical stakeholders
- Detail-oriented with a focus on data accuracy and quality
- Ability to work independently as well as collaboratively in a team environment
- Detail oriented
- Creative and data driven mindset
- Eagerness to learn new tools and skills
- Interest in sport and virtual games is preferred
If you are interested, please send your CV with the subject "CRM Analyst/Senior Analyst".
CRM Campaign Expert / Senior Expert
Son tarix 05 iyl 2023 [email protected]
Summary:
We are looking for a skilled and results-driven CRM Campaign Expert to join our team. As a CRM Campaign Expert, you will be responsible for developing and executing strategic campaigns to optimize customer engagement, drive conversions, and enhance overall customer experience. If you have a strong background in CRM campaign management, a passion for data-driven marketing, and a track record of delivering successful campaigns, we would love to hear from you!
Key Responsibilities:
- Develop and implement end-to-end CRM campaigns, including planning, execution, and evaluation, to drive customer acquisition, retention, and loyalty.
- Collaborate with cross-functional teams to define campaign objectives, target audience, messaging, and offer strategy.
- Utilize CRM tools and platforms to segment customer databases and create targeted marketing lists for personalized communications.
- Manage regular SMS and push communications, including identifying target audiences, executing the send-outs, and tracking the results.
- Design and execute A/B tests and data-driven experiments to optimize campaign performance and improve key metrics.
- Monitor campaign results and analyze data to provide insights and recommendations for ongoing optimization and future campaign strategies.
- Collaborate with creative teams to develop compelling content and creative assets aligned with campaign objectives.
- Track and report on campaign performance, including key metrics, ROI, and other relevant KPIs, and provide regular updates to stakeholders.
- Stay up-to-date with industry trends, best practices, and emerging technologies in CRM campaign management to drive innovation and continuous improvement.
Requirements:
- Degree in a quantitative field (e.g., Business Administration, MIS, Statistics, Computer Science, Data Science, or a related field)
- Proven work experience as a CRM Campaign Specialist, CRM Marketer, Marketing Analytics or in a similar role
- Strong expertise in CRM campaign management, including campaign planning, execution, and performance analysis
- Strong knowledge of SQL and ability to write complex queries are required
- Experience with data segmentation, targeting, and personalization strategies within CRM systems
- Solid understanding of A/B testing methodologies and data-driven decision-making
- Strong analytical skills with the ability to interpret campaign data, identify trends, and extract actionable insights
- Excellent project management skills, with the ability to manage multiple campaigns and priorities simultaneously
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Results-oriented mindset with a focus on driving measurable outcomes and achieving campaign goals
- Eagerness to learn new tools and skills
- Interest in sport and virtual games is preferred
If you are interested, please send your CV with the subject "CRM Campaign Expert/Senior Expert".
