Location: Bravo head office
Department: Marketing and CRM
Reports to: Customer Experience Manager
Direct reports: Call Center Team leader

Job Title: Call Center Agent

Summary and Purpose of Role:

Call Center Agent should solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Role Responsibilities:

 answer calls and respond to emails, whatsapp messages
 handle customer inquiries both over the phone, by email and via whatsapp
 research required information using available resources
 manage and resolve customer complaints
 provide customers with product and service information
 enter new customer information into system
 update existing customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 document all call information according to standard operating procedures

Position Qualification Knowledge

 Bachelor's degree in business administration/marketing/economics
 Azerbaijan and Russian languages, English is preferable
 Microsoft Office programs, Outlook

Skill

 verbal and written communication skills
 listening skills
 problem analysis and problem solving
 customer service orientation
 organizational skills
 attention to detail
 adaptability
 team work
 stress tolerance

Working Conditions and Physical Effort

 Shift work
 Clear speech without any defects

E - mail : [email protected]