Holiday Inn Baku

Front Office Supervisor (Male)

 Son tarix 11 sen 2022 - [email protected]

Job Responsibilities:

• Ensures Outstanding customer care at all times;

• Maintains a friendly, professional, cheerful and courteous demeanor at all times;

• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency;

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion;

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;

• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service;

• Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation;

• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies;

• Allocates rooms to expected arrivals after checking the guests preferences and special requests;

• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc;

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures;

• Performs other duties as assigned, requested or deemed necessary by management;

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;

• Participates in hotel committees and task force assignments;

• Assists all departments in servicing the guests especially during high volume periods;

• Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager;

• Produces hotel front desk schedules;

• Ensures time and attendance policies and payroll are accurately reflected;

• Attends meetings as required;

• Ensures front desk supplies are stocked and computer equipment functioning properly;

• Oversees the business center and ensures the area is clean and guest ready at all times.

Requirements:

• Male candidates preferred only;

• Minimum 1 year work   experience at hospitality industry as FO Team Lead or Supervisor;

• Excellent communication   in English,  Azerbaijani, Russian;

• Flexibility to work various  shifts (mostly night)

• A polite, engaging personality;

Holiday Inn Baku

PA & Marketing Coordinator

 Son tarix 11 sen 2022 - [email protected]

Job Responsibilities:

• Manage all social media platforms (Facebook, Instagram, Twitter, LinkedIn);

• Create and post content that aligns with our brand voice

• Lead through communication of brand vision and best practices

• Develop strategic marketing initiatives and activities.

• Implement marketing plans that include print, broadcast and online content.

• Create branded advertising campaigns and support the marketing and design teams by coordinating and collating content.

• Develop and manage all internal communication systems.

• Create, maintain, and strengthen the organization’s overall brand through all media avenues.

• Manage print contractors and other promotional vendors.

• Maintain strict confidentiality of sensitive information.

• Simplify complex data into a user-friendly format such as graphs, charts and other visual aids for clients and management

Skills:

• Minimum 1 year work experience in Marketing field;

• Good communication skills in English,  Azerbaijani, (Russian is preferable);

• Flexibility to work various shifts;

• A polite, engaging personality;

• Hospitality background is an asset;

• Ability to work in design programs;

• Solid computer skills including MS Office;

• Advanced typing, note-taking, recordkeeping, and organizational skills.

Holiday Inn Baku

Receptionist

 Son tarix 11 sen 2022 - [email protected]

Job description:

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone;

• Inform guests of the services

• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel;

• Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times to avoid rowdiness;

• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

• Assist in getting client feedback on level of services delivered in order to improve on service delivery

• Receive customer complaints and feedback and direct them to appropriate offices for resolution.

Skills:

• Minimum 1 year work experience as reception;

• Good communication skills in English,  Azerbaijani, Russian;

• Flexibility to work various shifts;

• A polite, engaging personality;

• Hospitality background is an asset.

Holiday Inn Baku

Human Resources Manager

 Son tarix 05 sen 2022 - [email protected]

Job Responsibilities:

• Develop hiring plans for every department in the hotel based on seasonal necessities;

• Monitor employee working and attendance schedules including paid time off, breaks, and overtime;

• Assess, screen, and interview job candidates;

• Work to onboard new hires to make them feel comfortable;

• Report on employee turnover rates;

• Execute employee retention programs such as end-of-season bonuses;

• Organize training programs for all hotel employees such as customer service skills training;

• Serve as a liaison for employees who possess inquiries on job-related issues;

• Collaborate accommodation, transport, and catering for our employees when needed;

• Administer remuneration, severance, and benefits policies;

• Make sure the hotel staff complies with relevant safety and health rules;

• Arrange employee records such as contracts, and pay special attention to visas and work permits;

• Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among other.

Requirements:

• Degree in HR or hospitality; 

• Minimum 3 year work   experience at hospitality industry as Human Resources Manager

• Past experience with payroll or managing budgets;

• Excellent communication   in English,  Azerbaijani, Russian;

• Knowledge of labor and hotel regulations and laws;

• Professional, organized, and can multitask;

• Ability to manage conflicts at work;

• Should be a patient listener;

• Flexibility to work various shifts;

• A polite, engaging personality.

Holiday Inn Baku

Sales Executive

 Son tarix 27 avq 2022 - [email protected]

Job Responsibilities:

• Conduct market research to identify selling possibilities and evaluate customer needs

• Actively seek out new sales opportunities through cold calling, networking and social media

• Set up meetings with potential clients and listen to their wishes and concerns

• Prepare and deliver appropriate presentations on products and services

• Create frequent reviews and reports with sales and financial data

• Ensure the availability of stock for sales and demonstrations

• Participate on behalf of the company in exhibitions or conferences

• Negotiate/close deals and handle complaints or objections

• Collaborate with team members to achieve better results

• Gather feedback from customers or prospects and share with internal teams

Skills:

• Proven experience as a Sales Executive or relevant role;

• Ability of organizing, coordination and ensuring the smooth running of the events.

• Good communication skills in English,  Azerbaijani, Russian;

• Flexibility to work various shifts;

• A polite, engaging personality;

• Hospitality background is an asset;

• Ability to work in design programs;

• Solid computer skills including MS Office;

• Advanced typing, note-taking, recordkeeping, and organizational skills.

Holiday Inn Baku

Front Office Agent

 Son tarix 13 avq 2022 - [email protected]

Requirements:

• Work experience as a Front Office Agent;

• Good knowledge of Azerbaijan, Russian and English;

• Knowledge of Opera system;

• Service orientation and excellent organizational skills;

• High communication skills;

• Good looking.

Candidates are requested to send their Application Forms/CVs.